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Privacy Policy

This privacy policy sets out how Creative Audio (Shrewsbury) Ltd uses and protects any information that you give Creative Audio (Shrewsbury) Ltd when you use this website.

Creative Audio (Shrewsbury) Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Creative Audio (Shrewsbury) Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 16th May 2018.

What we collect

We may collect the following information:

  • First name or initial and surname
  • Address and postcode
  • Phone number(s)
  • Email address

We use third-party services for payment processing, therefore we will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To process online sales
  • To maintain sales records and provide effective customer support
  • To send you occasional emails with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased. We will only do this if you have made a purchase with us online and have not opted out of such communications, or if you have made a purchase with us in-store and have given us express permission to communicate with you in this way. You may opt-out of these communications at any time by following the 'unsubscribe' instructions at the bottom of every e-mail we send to you.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

When you give us personal information, we take steps to ensure that it’s treated securely. Any personal information is encrypted and protected with 256 Bit encryption on SSL across the entire website. When you are on a secure page, a lock icon will appear in the address bar of modern web browsers such as Microsoft Edge and Google Chrome.

How we use cookies

Cookies are small text files used by websites to log information and enable certain functionality. Cookies are completely harmless and anonymous, so will never hold personal or confidential information about you.

We use cookies for a variety of reasons, mainly to improve your shopping experience and make the website more efficient to use, but also to provide us with information that helps improve the quality of our website.

Some of the cookies we use are essential to make the website work properly and enable you to shop online. Without these your experience of our website would be very restricted.

If you want to prevent us placing cookies you can, by changing the settings in your browser. You will however find that your experience of our website will be affected and you won’t be able to use some areas.

For more information on cookies and how to manage their settings, we recommend that you visit

Please be assured that cookies do not hold personally identifiable information. Any sensitive information we do hold about you is completely confidential and we will never sell your details on to any third party.

For a list of cookies used on this website - please see our full terms and conditions.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • If you make a purchase through the website, look for the box next to the e-mail address field labelled "Tick here if you do not want to receive our occasional 'Hot Deals' newsletter". You can click on this to indicate that you do not want to receive promotional e-mails.
  • If you have previously agreed to us using your e-mail address to send you occasional e-mails, you may change your mind at any time by following the 'unsubscribe' instructions at the bottom of every e-mail we send to you, or by writing to or emailing us at

The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at:, or write to us at: Creative Audio, 9 Dogpole, Shrewsbury, SY1 1EN.

You have the right to ask for a copy of the information Creative Audio (Shrewsbury) Ltd holds about you, write to us at: Creative Audio, 9 Dogpole, Shrewsbury, SY1 1EN and we will contact you to arrange proof of identity and provide the information once these checks have been carried out.